jaya9 Privacy Policy

This Privacy Policy ("Policy") applies to the jaya9 platform and all its services. When you create an account on jaya9, make a deposit, play games, or interact with us in any way, you are considered to have accepted the terms of this Policy.

Reading our Terms and Conditions together with this Privacy Policy will give you a clear understanding of the complete legal framework of the jaya9 platform. We believe users have the right to know how their information is being handled, and this Policy has been prepared with that belief in mind.

This Policy applies only to jaya9's own platform. Third-party websites or services are governed by their own privacy policies, and jaya9 is not responsible for those.

jaya9 collects certain personal information in the course of providing its services. This information comes in two ways — what you provide directly, and what is recorded automatically through your use of the platform.

2.1 Information Provided Directly

Information you provide during registration and account management:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form)
• National ID or passport details for identity verification
• Financial transaction details: bKash, Nagad, Rocket, Upay, or bank account information
• What you share via support chat or email

2.2 Automatically Collected Information

The following information may be recorded automatically while you use the platform:

• IP address and device type (mobile, desktop)
• Browser version and operating system
• Date, time, and duration of site visits and sessions
• Which games were played and for how long, and betting history
• Page visit and click patterns

jaya9 uses the information it collects for specific and clear purposes. The table below gives a brief overview of which data is used for what:

In line with our Responsible Gaming Policy, we monitor user gaming behaviour to identify any risky patterns and provide timely support. This information is never sold to third parties for advertising purposes.

jaya9 does not sell or rent your personal information. However, in certain circumstances, limited information may be shared with trusted partners:

4.1 Payment Processors

Necessary financial information is shared with bKash, Nagad, Rocket, Upay, and bank transfer service providers to complete deposit and withdrawal processes. All these payment partners handle information in accordance with their own security policies.

4.2 Technology and Service Partners

Game software providers (such as Pragmatic Play, Evolution, JILI, PG Soft), cybersecurity services, and cloud storage partners may be given access to the minimum information necessary to carry out their work.

4.3 Legal Obligations

It may be necessary to disclose information to authorities to respond to legal claims, comply with court orders, or assist in fraud investigations. Any such disclosure is always made in accordance with applicable law.

The jaya9 website uses cookies and similar technologies that improve the browsing experience and help the platform function correctly.

5.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions, store security tokens, and remember your position in a game. Disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your preferred language, theme, or game category.
• Analytical Cookies: Used to understand which pages are visited most and where issues arise. This information helps improve the service.

5.2 Cookie Controls

Cookies can be disabled or deleted from your browser settings. However, if essential cookies are turned off, login and payment-related functions may be affected. The method for managing cookies varies by browser — refer to your browser's help section for specific instructions.

jaya9 has put in place multiple layers of technical and administrative measures to ensure the security of your personal information.

6.1 Security Measures

• SSL Encryption: All information sent to and received from the platform is encrypted using SSL technology.
• Password Hashing: Passwords are never stored in plain form — industry-standard hashing algorithms are used.
• OTP Verification: Two-step verification via OTP is in place for login and financial transactions.
• Access Controls: Only authorised staff have access to designated information, and all access is logged.
• Regular Security Reviews: Security audits are conducted regularly to identify potential vulnerabilities.

6.2 Data Retention Period

Information is retained for the entire duration your account is active. Even after an account is closed, certain information may need to be kept for a number of years for legal and financial accountability purposes, but such data is stored under special security arrangements.

Our support team is available 24 hours a day, 7 days a week via live chat and email for any security-related questions from users.

As a jaya9 user, you have the following rights over your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: In specific cases you may request that the processing of your information be limited.
• Right to Opt Out of Marketing: If you no longer wish to receive promotional emails or messages, you may opt out at any time.
• Right to Data Portability: You may request certain information in a portable format.

To exercise these rights, contact us via support chat or email. We will take the necessary action as quickly as possible after receiving your request. You can also visit our FAQ section for answers to common questions.

All services on jaya9 are exclusively for individuals aged 21 and above. We do not knowingly collect information from anyone under 21.

Age is verified at the time of registration. If an account holder is subsequently found to be under 21, that account is closed immediately and the collected information is deleted — except for what must be retained due to legal obligations.

If anyone suspects that a minor is using an account on jaya9, we ask that our support team be notified immediately.

jaya9 reserves the right to amend or update this Privacy Policy as needed. Changes may arise due to changes in the nature of services, the addition of new technologies, or changes in applicable law.

If significant changes are made, a notification will be sent to the registered email address or displayed upon login to the platform. Continued use of the platform after changes have been made will be considered acceptance of the updated policy.

Previous versions are available upon request through the support team. To learn more about us and our values, please read the About Us page.

Any questions, complaints, or requests to exercise your rights regarding the Privacy Policy can be submitted through the channels below. Our support team works 24 hours a day, 7 days a week in both Bengali and English.